Terms of Service
Version 1.0 · Effective 2026-08-19 · Onyx One Limited
This is the same document you accept when you sign up at onyx1.app. Questions: support@onyx1.app.
1. Who these terms are between
These Terms of Service are a contract between Onyx One Limited ("we", "us") and the business that registers for the Onyx One service ("you", "your business"). Onyx One is a job-management service for trade businesses, provided to you for use in trade. By accepting these terms you confirm you are authorised to bind your business.
2. Accepting electronically
You accept these terms by ticking the acceptance box during sign-up or continued use after a notified update. Under Part 4 of the Contract and Commercial Law Act 2017, electronic acceptance is as binding as a signature. We record who accepted, when, from where, and the exact version accepted, and will provide that record to you on request.
3. The service and your licence to use it
We grant your business a non-exclusive, non-transferable right to use Onyx One for its internal business purposes while your subscription is current, up to the seats, features and usage limits of your plan. You are responsible for the people you invite: what your team does in the service is done on your business's behalf. You must not resell the service, attempt to access another business's data, probe or overload the platform, or use it for anything unlawful.
4. Trial, fees and payment
New accounts start with a 14-day free trial with no payment details required. After the trial, continued use requires a paid plan. Prices are in New Zealand dollars, exclude GST (which is added at the current rate), and are charged in advance by subscription. A one-off account setup fee may apply and is shown before you pay. We may change prices with at least 30 days' notice; changes apply from your next billing period. Fees are non-refundable except where the law requires otherwise, but if we materially reduce the service you may cancel and we will refund the unused portion of the current period.
5. Plans, seats and fair use
Each plan carries stated limits: seats, storage, monthly email and document volumes, and (on applicable plans) AI/MCP connection and call limits. Limits exist so pricing can stay flat and predictable. If your usage repeatedly and materially exceeds your plan's limits, we will contact you about moving to a plan that fits before we restrict anything. Upgrades take effect immediately with a pro-rated charge; downgrades take effect at your next billing period.
6. Your data — yours
Everything your business enters into Onyx One — jobs, customers, quotes, invoices, photos, reports — belongs to your business. You grant us a licence to host, process, back up and display it, solely to provide the service. You can export your data at any time while your account is active, and for 30 days after it closes. We do not sell your data or use it to train AI models.
7. Data retention and your record-keeping duties
Each plan includes a retention window for operational data such as job photos, report files and activity history; when data ages past your plan's window we notify you at least 30 days before removal so you can export it. Financial and statutory records (invoices, quotes, payment records, timesheets, incident register entries) are NOT subject to that rotation — we retain them for the life of your account, because the Tax Administration Act 1994 requires businesses to keep business records for 7 years. Your legal record-keeping and health-and-safety obligations remain YOUR obligations: Onyx One is a tool that helps you keep records, not a substitute for your own compliance.
8. Business use — Consumer Guarantees Act
You are acquiring the service in trade for business purposes. You and we agree that the Consumer Guarantees Act 1993 does not apply, and that this contracting-out is fair and reasonable under section 43 of that Act, because both parties are in trade and this is a business tool. Nothing in these terms limits rights you may have under the Fair Trading Act 1986 that cannot lawfully be excluded.
9. Availability
We aim to keep Onyx One available at all times and target high availability, but we do not guarantee uninterrupted service. We may perform maintenance (scheduled outside NZ business hours where practical) and will notify you of significant planned downtime. Because the service supports offline capture on site, brief interruptions should not stop field work, but you should maintain your own copies of anything business-critical.
10. Liability — the limits
To the maximum extent the law allows: (a) neither party is liable to the other for indirect or consequential loss, loss of profits, loss of revenue, or loss of data beyond our backup obligations; (b) our total aggregate liability to you in any 12-month period is capped at the fees you paid us in the 12 months before the event giving rise to the claim; (c) these limits are mutual and do not apply to your obligation to pay fees, to either party's breach of confidentiality, or to liability that cannot lawfully be limited. You acknowledge that decisions you make relying on information in the service — quoting, invoicing, scheduling, safety — are business decisions made by you, and we are not liable for their outcomes.
11. Your responsibilities and indemnity
You are responsible for the accuracy and lawfulness of the content your business puts into the service, including that you have the right to hold your customers' personal information there. You indemnify us against third-party claims arising from your content or your unlawful use of the service, except to the extent we caused the loss.
12. Intellectual property
Onyx One, its software, design and documentation are ours (or our licensors'), and no rights transfer to you beyond the licence in section 3. If you give us feedback or suggestions we may use them without obligation.
13. Suspension and termination
You may cancel at any time; your plan runs to the end of the paid period. We may suspend the service for non-payment (after notice and 7 days to remedy), for serious or repeated breach of these terms, or where required to protect the platform or comply with law. If your account is terminated, you have 30 days to export your data, after which we may delete it, except records we must retain by law.
14. Privacy
Our Privacy Policy explains what personal information we collect and how we handle it under the Privacy Act 2020, including the third-party processors we use. It forms part of these terms.
15. Changes to these terms
We may update these terms. For material changes we will give at least 30 days' notice by email to your account owner and require fresh acceptance in the app. Continued use after the effective date is acceptance. The version you accepted, and when, is always available to you.
16. General
These terms are governed by New Zealand law and the New Zealand courts have exclusive jurisdiction. Neither party is liable for failure caused by events beyond reasonable control. You may not assign these terms without our consent (not unreasonably withheld); we may assign to a successor of the business. If part of these terms is unenforceable the rest stands. These terms, the Privacy Policy and your plan details are the entire agreement. Questions: support@onyx1.app.