Chippy and Announcements are live
Chippy, the assistant built into ONYX1, is on every plan. Owners and admins can now send short announcements and see who has read them.
Two new things in ONYX1 today.
Chippy
Chippy is the assistant built into ONYX1. Press the round Chippy button at the bottom right of any page to open a chat. It works on the web, on Android, and in the iPhone and iPad app, for every staff role, on every plan.
- Ask how to do something. Chippy answers from the help centre and usually links the article it used.
- Ask where something is. A Show me: button opens the page with the control ringed.
- Ask about your own jobs, customers and timesheets. Chippy sees only what your role and plan allow.
- Ask “Can a person help me with this?” Chippy writes a message you can edit. Nothing goes to support until you press Send to support.
Chippy only reads. It cannot create, change, send, approve or delete anything. When it does not know, it says so. Answers can be wrong, so check anything about pay, tax, safety and employment.
Only you can see your chats. Nobody at your business can read them, owners and admins included. Chats are deleted after 90 days.
Announcements
Owners and admins can send a short notice, up to 500 characters, to everyone, to some roles or to some people. Each person presses Got it, and the sender sees read receipts such as 3 of 8 read. Announcements show at the top of the Chippy panel.
Owners and admins can also ask Chippy for a draft. A Draft announcement card opens it in Announcements, where you check it and send it. Chippy never sends it.
More about Chippy is at onyx1.co.nz/features/chippy.
Set it up
Step by step, in the ONYX1 help centre.